“dwellingLIVE has the most impressive community product offering on the market. Their outstanding customer service and response to our needs has never been overlooked.” – Joyce Addiscott, Director of Security Avondale Golf Club Association
About Avondale Golf Club Association
Avondale Golf Club is a gated enclave of 305 residences – one the first private golf clubs in Palm Desert, California. Its members come from all over the United States and Canada, to be at the hub of desert living – in close proximity of the deserts’ best shopping, restaurants and attractions.
Business need
Looking for a solution that would tie together Visitor Management, Access Control, and a Community Website, Avondale turned to dwellingLIVE’s suite of services. Being part of a private golf club, Avondale also required the ability to manage non-residents (mostly golf club members) alongside residents.
Solution
dwellingLIVE took on the challenge by adding a Members feature that allowed Avondale management and security staff to manage the guests, transponders, and vehicles for club members similar to how resident information is managed. Management can also set up different features and access levels for club members so that they have a limited view of the community website.
Benefits
Through the dwellingLIVE solution, HOA and security staff are able to manage the multitude of service vendors, golf club members and their guests, who pass through its gates every day. Gate Attendants can pay more attention to the job of customer service than to shuffling paperwork, making telephone calls and collecting information from visitors as they enter the community. A high level of service is provided to and for residents and non-residents alike.
